FAQ: SuperCarrier: Every Bag You’ll Ever Need
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Want to add more bags?

You can add any number of additional bags to your reward. £15 for each additional bag without extra postage. How to add add-ons to your reward? 1. If you’ve already pledged, click the “Manage My Pledge” button at the top of the page. If not, click “Back this project” and pick one of the rewards. Every backer can pick one and only one reward level. 2. Increase your reward. You do not need to add any extra money for shipping. 3. That’s it, you’re done for now. 4. We will double confirm the details with you at the survey time.

Last updated: September 04, 2020 00:11

Type of the magnet?

Strong Neodymium Disc Magnets which is designed and built to last a lifetime with high resistance to demagnetization.

Last updated: September 04, 2020 00:13

Washing tips?

Machine washable and durable for daily use. Wash with Cold Water in Gentle Cycle.

Last updated: September 04, 2020 00:14

Warranty?

Yes. SuperCarrier comes with one year guarantee. That means we will repair or replace it free of charge.

Last updated: September 04, 2020 00:16

Return policy?

We do not offer refunds or returns on bags that were received as a Kickstarter reward. From the Kickstarter FAQ “Kickstarter is not a store and rewards are a thanks for supporting the project”. Your pledge means so much and we take it very seriously so that we can build a fantastic product.

Last updated: September 04, 2020 00:16

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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